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Privacy Policy

 

 

Privacy Policy

Effective Date: [Insert today’s date]

This Privacy Policy applies to all software products and services developed and provided by Zaaztech Technologies, including but not limited to:

  • ZaazCRM (web and mobile)

  • ZaazCloud (web and mobile)

  • Client Portal App

  • ZaazCloud Talk App

  • Related websites and hosting services operated by Zaaztech+

 
 

1. Information We Collect

We may collect the following information depending on the product or service used:

  • Personal data provided by users: Name, email, phone number, company name, account login details.

  • Form data or client information: Entered by users into CRM or eForms.

  • Uploaded files and documents: Stored securely in your instance of ZaazCloud.

  • Device and browser data: Device type, OS, browser version (for diagnostics).

  • Usage data: Anonymous interaction patterns, feature usage (only if analytics is enabled).

  • Log data: IP address, session timestamps, access logs (for security and service monitoring).

 

2. How We Use Your Information

We use your data only to provide the services you have contracted, including:

  • Access and use of your ZaazCRM instance

  • Uploading, viewing and editing files in ZaazCloud

  • Filling out and submitting forms in CRM

  • Managing customer cases and internal workflows

  • Facilitating team communication via Talk or email

  • Ensuring proper functioning and security of our platforms

  • Providing support or training services as requested

We do not use your data for advertising, and we do not share it with third parties for marketing purposes.

 

3. Data Sharing and Hosting

  • All data is hosted either on Zaaztech-managed servers or on private instances set up for each customer.

  • We do not sell or share your data with third parties.

  • In case of third-party integrations (e.g., WhatsApp API), users are informed and consent is required.

 

 

4. Permissions and Access (Mobile Apps)

Our mobile applications may request the following permissions:

  • Camera: For scanning documents or uploading photos

  • Storage: To read or upload documents from your device

  • Network access: To sync with your CRM or Cloud instance

  • Microphone: If you enable voice messages in Talk
    Permissions are only used for functionality explicitly requested by the user.

 

 

5. Data Security

  • All data is encrypted in transit (HTTPS)

  • Server access is protected with firewall rules and user authentication

  • Backups are performed regularly for business continuity

  • File storage (e.g. object storage) is managed under strict access controls

  • CRM access can be restricted by user roles and permissions

 

 

6. Your Rights

As a user, you may:

  • Access or correct your data

  • Request deletion of your account (where applicable)

  • Revoke app permissions at any time via device settings

  • Contact us to request data portability or clarification on how we process your data

 

 

7. Cookies (for web users)

Zaaztech websites may use cookies to improve your browsing experience and monitor usage statistics. You can configure your browser to disable cookies at any time.

 

8. Changes to This Policy

We may occasionally update this Privacy Policy. Any significant changes will be communicated via our website, email, or directly within our apps.

 

9. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy, please contact us at:

Zaaztech Technologies
📧 info@zaaztech.com
🌐 www.zaaztech.com

📍 111 W Broadway Suite 105, Vancouver, BC V5Y 1P4, Canada



10. Additional Privacy Notice for Communication Apps

Our mobile applications ZaazPhone, ImmPhone, VivePhone are designed to provide secure voice and messaging services using VoIP technologies. In compliance with Google Play policies, we provide the following disclosures:

10.1 Permissions Used

These apps may request the following permissions solely to enable core functionality:

  • Microphone: To make and receive voice calls through the app.

  • Contacts (optional): Only if the user chooses to sync their phone contacts to make calling easier. No data is shared externally.

  • Phone: To manage calls and access call status during VoIP activity.

  • Network access: Required to connect with the VoIP server for call functionality.

  • Camera (optional): If video call features are enabled by the user.

  • Storage (optional): If the user chooses to record calls (when supported).

All permissions are only activated with user consent and are never used for background data collection or marketing purposes.

10.2 Data Collected and Purpose

These apps may collect the following device-level data only for functional or diagnostic purposes:

  • Device type and OS version

  • Application logs (only for technical troubleshooting)

  • VoIP connection data (e.g., SIP server address, connection status)

These apps do not collect:

  • Personal or sensitive user data beyond what is required for communication

  • Any location or biometric data

  • Advertising IDs

10.3 Data Storage and Security

  • Call metadata (e.g., duration, contact number) may be stored temporarily on the device or server depending on your configuration.

  • No call audio is recorded or stored by Zaaztech unless explicitly enabled by the user.

  • All communication is encrypted using standard SIP/TLS and SRTP protocols.

  • Your credentials and VoIP account configuration are stored securely on your device.

10.4 User Control

  • Users can revoke app permissions at any time via device settings.

  • The app does not include in-app purchases or third-party ad SDKs.

  • All data remains on your device or within your private VoIP server instance, where applicable.