Effective Date: 20/05/2025
This Privacy Policy applies to all software products and services developed and provided by Zaaztech Technologies, including but not limited to:
- ZaazCRM (web and mobile)
- ZaazCloud (web and mobile)
- Client Portal App
- ZaazCloud Talk App
- Related websites and hosting services operated by Zaaztech
1. Information We Collect
We may collect the following information depending on the product or service used:
- Personal data provided by users: Name, email, phone number, company name, account login details.
- Form data or client information: Entered by users into CRM or eForms.
- Uploaded files and documents: Stored securely in your instance of ZaazCloud.
- Device and browser data: Device type, OS, browser version (for diagnostics).
- Usage data: Anonymous interaction patterns, feature usage (only if analytics is enabled).
- Log data: IP address, session timestamps, access logs (for security and service monitoring).
2. How We Use Your Information
We use your data only to provide the services you have contracted, including:
- Access and use of your ZaazCRM instance
- Uploading, viewing and editing files in ZaazCloud
- Filling out and submitting forms in CRM
- Managing customer cases and internal workflows
- Facilitating team communication via Talk or email
- Ensuring proper functioning and security of our platforms
- Providing support or training services as requested
We do not use your data for advertising, and we do not share it with third parties for marketing purposes.
3. Data Sharing and Hosting
- All data is hosted either on Zaaztech-managed servers or on private instances set up for each customer.
- We do not sell or share your data with third parties.
- In case of third-party integrations (e.g., WhatsApp API), users are informed and consent is required.
4. Permissions and Access (Mobile Apps)
Our mobile applications may request the following permissions:
- Camera: For scanning documents or uploading photos
- Storage: To read or upload documents from your device
- Network access: To sync with your CRM or Cloud instance
- Microphone: If you enable voice messages in Talk
Permissions are only used for functionality explicitly requested by the user.
5. Data Security
- All data is encrypted in transit (HTTPS)
- Server access is protected with firewall rules and user authentication
- Backups are performed regularly for business continuity
- File storage (e.g. object storage) is managed under strict access controls
- CRM access can be restricted by user roles and permissions
6. Your Rights
As a user, you may:
- Access or correct your data
- Request deletion of your account (where applicable)
- Revoke app permissions at any time via device settings
- Contact us to request data portability or clarification on how we process your data
7. Cookies (for web users)
Zaaztech websites may use cookies to improve your browsing experience and monitor usage statistics. You can configure your browser to disable cookies at any time.
8. Changes to This Policy
We may occasionally update this Privacy Policy. Any significant changes will be communicated via our website, email, or directly within our apps.
9. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy, please contact us at:
Zaaztech Technologies
📧 privacy@zaaztech.com
🌐 www.zaaztech.com
📍 111 W Broadway Suite 105, Vancouver, BC V5Y 1P4, Canada
